is the complete process of delivering a new product
or improving an existing one for customers. The customers can be external or
internal within a company. And it can support many different types of products
from software to hardware, to consumer goods and services.
IES’’s success has been dependent
on staying relevant to the needs of our customers. We realize that all products have a limited
life cycle. We understand that new,
innovative products need to keep pace with the current market and we need to
get to market in short time frames so we keep up with those needs.
A little history lesson: Our PD Team has undergone this development
process their entire experience. They had to take their ideas, concepts and the
real customer need to the entire development process and get the final outcome
as a product using tools such as Concept Selection Matrix (CSM), DFMEA and
We @IES with a “Stage Gate”
process. By following this gate process
we ensure the established protocols for new product development are
followed. The result is a quality product
we are proud of. There are 5 stages in
Ideas for new products come from
everywhere. Our Product Team (PD Team)
are continuously evaluating their ideas and processes. Many of our ideas come from the professionals
themselves – the pros that are using our products every day. Pros are one of our best resources – they
know what they need to make their installations easier. Through field events, shows, forums or simply
phone calls with the pros, our product managers listen to the needs of our
customers and develop products that meet those needs.
Speed-to-market requires the
proper technology, as well as policies and procedures relating all development
operations. Using this well-defined yet
scalable process allows for a consistent and repeatable approach to product
development and for getting to the market quickly. The advent of technology such as 3-D
printing has allowed us to quickly produce prototypes and has enabled us to
transform and tweak product models quickly, easily and more cost-effectively.
Our customers rely on our
commitment to quality. Testing is a
critical component before we launch any product. We stand behind our approach because we
understand that product reliability and the professional’s reputation matter,
we don’t skip or skinny on any of the testing protocols. Every product we produce allows the
professional to be confident in our more than 100+ years of industry experience.
For most new product development
projects, a dedicated team is formed with a collection of personnel from
various functional areas to support the design, development, product and launch
of our new products.
@IES,. we know product
development is an ever-evolving and fluid process. To ensure we are meeting the demands of our
customers, we remain focused on introducing new and innovative ideas and
evaluate and improve our new product development process.